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Contact us
Contact us whenever you like, day or night. Your query will always be answered by a real person here in the UK.
Got a specific query?
Existing mortgages
New mortgages
Lines are open Mon to Fri 8am to 10pm,
Sat 8am to 8pm and Sun 9am to 8pm
Calling from abroad:
Credit cards
Minicom
Video Relay Service
Learn about our Video Relay Service
Lost and Stolen Cards Only
Need to more about opening hours of a specific department
Send us a message
Existing customers send a secure message for account queries
Log on to Online Banking opens a new window
New to first direct and general queries: email us at
Please don't send personal account information in emails.
Find your nearest HSBC branch
first direct customers can visit any HSBC branch to pay in and withdraw money, deposit cheques and carry out a few other handy transactions.
Feedback
We love to hear from you, whether it's over the phone, by email or through our online communities, you can submit any feedback or general queries you have using this online feedback form.
Complaints
We know that from time to time things don't always go according to plan. If you would like to make a complaint, please have a look which is the best route for you.
Write to us
At:
first direct
40 Wakefield Road
Leeds
LS98 1FD
See how our services are performing - find out more
Payment Protection Insurance
You can find out more about contacting us regarding PPI complaints.
Money worries?
If you are a first direct customer and are at all worried about your finances, our Credit Solutions Team are ready and waiting to talk to you on 03 456 100 189. Or you may find helpful advice on our money worries page.
